Frequently Asked Questions
What is Civil Service Live?
Civil Service Live is the annual conference and learning event for all those in the Civil Service and wider Public Service.
Where and when is Civil Service Live?
This year, Civil Service Live took place across June and July 2022 at the following locations:
- Wednesday 15 June 2022 – EICC, Edinburgh
- Tuesday 21 June 2022 – City Hall, Cardiff
- Tuesday 28 June 2022 – Winter Gardens, Blackpool
- Thursday 30 June 2022 – Northumbria University, Newcastle
- Tuesday 5 & Wednesday 6 July 2022 – ExCeL, London
What are the key themes for 2022?
This year's content was designed around our shared vision of A Modern Civil Service, with a focus on being more:
Who organises Civil Service Live?
Civil Service Live is delivered through a partnership between Cabinet Office and Dods Group Ltd.
How much does it cost to attend Civil Service Live?
The event is FREE to attend for all civil servants and those who work for local authorities and the wider public service. The following fees for external delegates apply:
- An Event Pass which covers one location, is £995 + VAT per delegate.
- An Unlimited Event Pass, which allows you entry to all locations on all days, is £1,995 + VAT per delegate.
We welcome delegates from the charity and voluntary sectors and offer a substantially discounted rate of £425 + VAT per delegate per event.
Are the venues accessible?
Yes, we make sure that all the venues we hold Civil Service Live in are accessible, inclusive and meet the legal requirements.
When will I receive my pass for the event?
You will receive your badge via email approximately two weeks before the event you have registered to attend.
What happens if I don't receive my badge before the show?
Don't worry! You will receive an email when you register and again a week before the event which will confirm your registration. Simply print off this email and bring it with you to the show where we will print you another badge. If you forget to print the email, just give your name at the registration desk and we will manually search for your details to print another badge.
Can I attend Civil Service Live in more than one city?
The intention is that civil servants attend only one day of the Civil Service Live events, however, as the event is free to attend to all those who work in the Civil Service you are welcome to attend all the events at your own travel costs.
Can I book my sessions in advance?
Yes, you will be able to book sessions at the time of registration. If you find you cannot attend the sessions, please log back in and cancel these to make your place available to someone on the waiting list. We would recommend arriving 15 minutes prior to the session beginning.
What happens if I don't receive my email confirmation for my sessions?
Please double check your spam and junk inboxes, if you have still not received an email please let us know by emailing firstname.lastname@example.org and a member of the team will assist you.
Will I be able to access any of the content from the events online?
Recordings and presentations of the sessions are now available for civil servants and public sector workers to watch on demand. This will be available until January 2023.
If you have registered for Civil Service Live 2022 and did not cancel your registration you will have received an email with the details to access Civil Service Live Replay.
If you have not previously registered or did cancel your registration then you will need to register for Civil Service Live Replay.
Does my attendance at Civil Service Live count towards my one of my five learning days a year?
Yes, Civil Service Live counts towards your five days’ learning per year.
Will my data be shared, if so, who with?
Your data will be processed and stored in accordance with our privacy notice.
If I am from outside the Civil Service, how can I exhibit or get to speak at Civil Service Live?
Please contact at email@example.com and an advisor will be in touch.
What if I need to cancel my place at the event after I’ve registered?
Please log back into the registration site (accessed via your registration confirmation email) and cancel your booking and the sessions you have booked to attend, so that your place can be made available to other delegates.
Is catering provided?
There will be catering points throughout each venue where you can purchase refreshments. Water will be supplied free of charge. All venues are based within city centres where cafes and shops can be easily located should you need to find lunch outside the venue itself.
Will Civil Service Live pay civil servants' T and S fees to attend?
The venues have been chosen to be easily, and cost effectively, accessed using public transport. All travel costs should be claimed from your local budget and are subject to line manager approval.
What is the dress code for the events?
Office attire/ Business casual.
Will there be photography and filming at the events?
There will be an official photographer at all Civil Service Live events. If you do not want your photograph used in any materials, please let the photographer know.
Will I be able to ask questions and share my views on sessions?
Yes, most sessions will have an audience engagement tool which will allow you to post questions, up-vote other people’s questions that you want to hear answers to, answer polls and chat about the topic. Contributions will always appear under your name.
If you don’t have access to a smart phone, we will have a roving microphone in the session room to allow questions from audience members.
Civil Service Live 2020 and 2021 were online only, why the decision to change this for 2022?
We know from your feedback that you get more out of the face-to-face events. We were delighted to hold Civil Service Live 2022 at physical locations across the UK, presenting a great opportunity for colleagues to meet, network, and enjoy the professional development experience.
Holding these events face-to-face presented the most cost efficient way of delivering the programme, however we also recorded sessions at the Edinburgh, Cardiff and London events for colleagues who want a refresher or were not able to attend.
We recognise that some of you might be disappointed that we did not offer a live, virtual event this year, but we will make sure the on demand content is really engaging for those of you watching at home, and we hope you will find it a really convenient way to access the event content.
What are the public health measures you are taking at the venues to help prevent spread of COVID19?
At Civil Service Live 2022, we followed the latest regional COVID-19 government guidance to protect delegates attending the event. Hand sanitiser units were in place throughout the venues as well as stringent and regular cleaning regimes focussing on high frequency touch points.
Although not mandatory at the time, delegates were welcome to wear a face covering during the events. If a delegate did not have a face covering, or forgot it on the day, they were able to request one from the organiser’s office.
In addition, we strongly encouraged staff attending the events to:
• Get vaccinated and get a booster when offered one.
• Make use of hand sanitisers which were available throughout the venue and adhere to good hygiene practices.
• Feel free to wear a face covering.
To find out more about what safety measures were taken, please read our COVID-19 risk assessment.
How should I plan my attendance to Civil Service Live?
Civil Service Live is a learning and development event and should be treated as such within your business unit. We would advise everyone to always seek clarity and approval from their line manager before attending Civil Service Live.
I can't afford to have too many staff attend Civil Service Live, how do I ensure everyone in my team can benefit from the events?
We know that attending Civil Service Live will require time investment and would strongly encourage all staff to make use of the build-your-own programme to ensure their day is thoroughly planned and they get the most out of the events on offer. Each session has been crafted to provide key messages and actions that attendees can take back to their colleagues. The materials for each session will also be available online to all civil servants, and there will be an opportunity to watch recorded sessions after Civil Service Live has concluded.
How is Civil Service Live supporting sustainability and the UK Government’s mandate to be carbon neutral by 2050?
Each year we review the locations for Civil Service Live to ensure we can reach and train as many civil servants as possible. This is also to ensure we are hosting these in convenient and central locations to reduce corporate travel as much as possible. Each of the venues selected are easily accessible by public transport in a bid to reduce the number of delegates taking cars or personal transport to the events.
The venues selected have sustainability policies in place including onsite recycling units, alternatives to single use plastic, sourcing local products for food offerings and ensuring plant based alternative on the menu as standard.
Our delivery partner Dods Group Ltd, is proud to hold ISO9001 accreditation and adheres to the requirements of ISO20121 and as such, are focused on sustainable and environmentally-friendly approaches to event management and execution. Dods are reducing our impact on the environment through careful supplier management, materials planning and transport coordination including logistics and freight services to make the event as sustainable as possible.